Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of the SealMetrics analytics platform (“Service”) provided by SealMetrics (“we”, “us”). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Service description

SealMetrics provides cookieless web analytics, including data collection, processing, reporting, AI-powered anomaly detection, and revenue attribution. The Service collects anonymous behavioral data from your website visitors using first-party cookieless methods. No personal data is collected by the analytics script.

3. Your account

You are responsible for maintaining the security of your account credentials and for all activity under your account. You must provide accurate and complete registration information. You must notify us immediately of any unauthorized access.

4. Acceptable use

You agree not to:

• —Use the Service for any unlawful purpose
• —Attempt to access other clients’ data
• —Interfere with or disrupt the Service
• —Resell or redistribute the Service without authorization
• —Use the Service to collect personal data beyond what the script captures

5. Data ownership

You retain full ownership of all analytics data collected through the Service. We do not use your data to train models, improve algorithms, or generate insights for other clients. You may export your data at any time via our API or BigQuery integration.

6. Pricing and payment

Pricing is based on your selected plan and monthly human event volume. Prices are listed in euros and exclude applicable taxes. Payment is due monthly or annually depending on your billing cycle. We reserve the right to adjust pricing with 30 days’ notice.

7. Service availability

We aim to maintain high availability but do not guarantee uninterrupted service. We will notify you of scheduled maintenance in advance. Enterprise clients may negotiate SLAs as part of custom agreements.

8. Termination

Either party may terminate the agreement with 30 days’ written notice. Upon termination, you may export your data within 30 days, after which it will be permanently deleted. We may suspend or terminate accounts that violate these Terms immediately.

9. Limitation of liability

To the maximum extent permitted by applicable law, SealMetrics shall not be liable for indirect, incidental, special, or consequential damages. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

10. Governing law

These Terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Barcelona, Spain, unless otherwise required by applicable consumer protection laws.

11. Contact

For questions about these Terms, contact us at legal@sealmetrics.com.